Steven Gollihugh: Using Technology to Improve Customer Service

Steven Gollihugh is a strong advocate of using technology to improve efficiency for businesses. For the past 15 years Steven Gollihugh has worked for Accenture, LLC. His current position is senior manager. Steven Gollihugh works closely with the utilities industry to implement technology changes using both hardware and software that improves their operations across multiple platforms.

Steven Gollihugh has seen a lot of changes in the use of technology over the last 15 years. He is constantly impressed with the range of software solutions available for use within the utility industry. Steven Gollihugh spends countless hours evaluating new software programs and matching software with appropriate end users in the utility industry. He likes finding solutions to problems that can bog down a company and carry high financial costs. Steven Gollihugh is concerned with saving his clients money and making their daily operations run more smoothly.

One of the ways technology has helped the utility industries' customer service capabilities is through advanced scheduling and dispatching software. Steven Gollihugh explains that this type of software allows efficient communication to occur between the customer, the dispatching agent, and the actual utility technician. This easy and direct ability to communicate means that customers can have their utility issues addressed more conveniently and promptly. Steven Gollihugh notes that customers tend to be happiest when their service is not interrupted for more than a minimal amount of time. He also notes that customers who are informed about the status of their job also feel more satisfied.

Steven Gollihugh has also been instrumental in implementing automated meter reading software for utility companies. This is another perk that technology has provided. Utility companies no longer need to send an actual person to each customer's home in order to take a meter reading. StevenGollihugh explains that this is also a benefit to customers who no longer need to deal with the hassle of setting up a time to meet the meter reader in their home. Steven Gollihugh is committed to implementing technology solutions that have benefits for his clients in the utility industry and for utility industry customers.